Welcome to Attire Mew’s FAQ section! We’ve compiled answers to the most common questions about our performance wear, shipping, returns, and more. If you don’t find what you’re looking for, please reach out to our customer service team at [email protected].
About Our Products
1. What types of activewear does Attire Mew offer?
We specialize in high-quality performance wear for your active lifestyle, including:
- Accessories to complement your workout
- Bottoms for all your movement needs
- Bras & Tops designed for support and comfort
- Onesies & Dresses for seamless style
- Performance Tops for every activity
2. What makes Attire Mew’s products special?
Our activewear is crafted with precision and care to support every body in motion. We focus on seamless designs that combine performance with style, using quality materials that stand up to your most intense workouts while keeping you comfortable throughout the day.
3. How do I choose the right size?
We provide detailed size charts for each product category. If you’re between sizes or unsure, we recommend sizing up for comfort during movement. For personalized sizing advice, our customer service team is happy to help!
Ordering & Account
1. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
2. Can I change or cancel my order after placing it?
We process orders quickly to get your performance wear to you as soon as possible. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
3. How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and checkout faster in the future.
Shipping & Delivery
1. Where does Attire Mew ship?
We ship worldwide to most destinations! Currently, we cannot ship to some remote areas and parts of Asia. If you’re unsure about delivery to your location, feel free to contact us before placing your order.
2. What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after 1-2 day processing)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days after 1-2 day processing)
3. How can I track my order?
You’ll receive an email with tracking information as soon as your order ships. Our carriers will provide updates as your package makes its way to you. If you have any questions about your shipment, our customer service team is always happy to help.
4. Will I need to pay customs fees?
International orders may be subject to customs fees, which are the responsibility of the recipient. These fees vary by country and are not included in your order total. We recommend checking with your local customs office for more information.
Returns & Exchanges
1. What is your return policy?
We want you to love your Attire Mew pieces! If anything isn’t perfect, you have 15 days from the delivery date to initiate a return. Items must be unworn, unwashed, and in their original condition with tags attached.
2. How do I return or exchange an item?
Please contact our customer service team at [email protected] to initiate a return or exchange. Include your order number and details about the item(s) you’d like to return or exchange. We’ll provide instructions for returning your item and processing your refund or exchange.
3. How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable, and international customers are responsible for return shipping costs.
4. What if my item is defective or incorrect?
We stand behind every seam in our performance wear! If you receive a defective item or the wrong product, please contact us immediately. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Still Have Questions?
Our customer service team is dedicated to helping you with any additional questions about our products, orders, or policies. Reach out to us at [email protected] and we’ll respond within 24-48 hours.
At Attire Mew, we don’t just deliver packages – we deliver confidence for every body in motion.