At Attire Mew, we’re committed to your satisfaction just as we’re committed to crafting performance activewear that moves with you. If you’re not completely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items in their original condition with tags attached within 15 days of receiving your order. Please note:

  • All returns must be initiated within 15 days of delivery
  • Items must be in new, unworn condition with original tags attached
  • Proof of purchase is required
Important: For hygiene reasons, we cannot accept returns on bras unless they are defective or incorrect items. This is our only non-returnable product category.

How to Return an Item

Follow these simple steps to return your Attire Mew purchase:

  1. Contact Us: Email our customer service team at [email protected] with your return request within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Send the package to our returns center at the address we provide. We recommend using a trackable shipping method as you’re responsible for return shipping costs.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number] Dear Attire Mew Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item Name: [Product Name] – Size/Color: [Size and Color if applicable] – Reason for Return: [Reason – e.g., wrong size, defective item, etc.] – Preferred Resolution: [Refund or Exchange for (specify size/style if exchanging)] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The process is the same as our return process – simply indicate in your email that you’d like an exchange rather than a refund.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For our customers outside the United States (excluding some Asian and remote regions):

  • You are responsible for return shipping costs and any applicable customs fees
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations
  • Please clearly mark the package as “Returned Goods” to avoid customs charges

Performance Promise: We stand behind our activewear just as it stands behind you during your workouts. If you have any issues with your purchase, don’t hesitate to reach out – we’re here to help you stay comfortable and confident in your performance wear.